The main goal of Information tehnology assets and configuration management is to maintain information about Configuration Items required to deliver an Information Technology services and activities in ITSM. Information technology services are related to number of individual components. These components are software, hardware, network devices, middle ware etc. Tracking Configuration of Information technology assets and its relationship with IT servces are very important in ITIL. When an incident is managed, its relationship with a given asset and its configuration is a key information in tracking the nature of the incidents. Based on the asset relationship, appropriate measures can be taken in order to prevent the type of incidents happening in future. Planning and managing assets relationship ensure qualtiy and enhance productivity in Information tehcnology services. Incidon ITSM Assets management store and track the complete details and status of every Information technology assets.
Incidon ITSM manages the software, hardware and other infrastructural assets information comprehensively and is readily available for typical ITSM processes. Successful asset management in Incidon ITSM enhance the quality and efficiency of the all ITSM processes and activities and maintain the integrity of the activities across the application. Incidon is the best ITSM solution for small and medium businesses