Implemenation
Incidon is a simple and powerful Information Technology service management (ITSM) solution that enable the Information Technology support teams to create, track and modernize service and support processes to meet day to day challenges in a simple and flexible fashion. Incidon combines the power and scalability of oracle database with standard ITSM principles to establish a touchstone of quality in IT service management. Incidon is a complete end to end solution for every Information technology departments and will dramatically improve the efficiency of the support services and productivity of the support groups. The Incidon Implementation is relatively quick and simple and you are ready to go.
Setup
Incidon is a simple and powerful Information Technology service management (ITSM) solution that enable Information Technology support teams to create, track and improve service and support processes to meet day to day challenges in a simple and flexible fashion. Incidon combines the power and scalability of oracle database with standard ITSM principles to establish a benchmark of quality in IT service management. Incidon is a complete end to end solution for every Information technology departments and will dramatically improve the efficiency of the support services and productivity of the support groups. Incidon ITSM is a secured cloud solution and can be setup and configured quickly. We provide complete setup for the application for each customer with all basic requirement to use the application without any hassles. The setup includes,setting up the work space for the customer, user creation and assignment of roles, group – user configuration and basic initial administrative functions. We also provide extended validation SSL certificate for subscription.il Here
Training
Incidon is a simple and powerful Information Technology service management (ITSM) solution that empowers support teams to create, track and modernize service and support processes to meet everyday challenges in a simple and flexible fashion. Incidon combines the power and scalability of oracle database with standard ITSM principles to establish a touchstone of quality in IT service management. Incidon is a complete end to end solution for every Information technology departments and will dramatically improve the efficiency of the support services and productivity of the support groups. We provide training as part of the subscription of the product
Support
Incidon is a simple and powerful Information Technology service management (ITSM) solution that empowers support teams to create, track and modernize service and support processes to meet everyday challenges in a simple and flexible fashion. Incidon combines the power and scalability of oracle databsae with standard ITSM principles to establish a touchstone of quality in IT service management. Incidon is a complete end to end solution for every Information technology departments and will dramatically improve the efficiency of the support services and productivity of the support groups. Incidon is best for small and mid size businesses. Incidon is a subscription based cloud solution and we provide superior support with a purpose 100% satisfaction of our customers.ere