Incidon Release Management aims to plan, schedule and control the movement of releases to the live production environments with accuracy and efficiency. The primary goal of this ITIL process is to ensure that the integrity of the live environment is protected and that the correct components are released on time. This process is also responsible for training end-users and operating staff and circulating information/ documentation on the newly deployed Release or the services it supports.
Incidon ITSM release management focuses on the transitions from development and testing environment to a live production release for a single change or a collection of changes in application software, hardware or infrastructure while maintaining the integrity of the change components, ensure the accuracy of the changes and minimizing the impact on the system.
Incidon ITSM has a comprehensive release management section. You can create an open release at anytime or monthly release once in a month depending on the policy of your oraganization’s Information technology department. Every change requests ends up in production only through the release management process. In Incidon when you create a change request you can attached to one of the future release based on the expected duration of the change to be deployed. This can be done on create change request form. Alternatively in the release , you can add deployment ready changes to one of the releases from the list of changes ready for release.
Incidon ITSM release management is controlled by multiple tasks. It will start with approval task and end with deployment task. Successful release management in Incidon ensures proper and accurate transfer of changes to production without impacting normal business process and activities of the IT operations.