Incidon is a simple and powerful Information Technology service management (ITSM) solution that enables information technology support teams to track and accelerate support processes to solve day to day issues in a simple and flexible fashion. Incidon combines the power and scalability of oracle database with basic ITSM principles to establish a benchmark of quality in information technology service management. Incidon is a complete end to end solution for every Information technology departments and will dramatically improve the efficiency of the support services and productivity of the support groups. Simplify your IT support process with Incidon ITSM. Incidon is a subscription based cloud solution and we provide superior support with a purpose of 100% satisfaction of our customers.
Incidon ITSM is a secured cloud solution and can be setup and configured quickly. We provide complete setup for the application for each customer with all basic requirement to use the application without any hassles. The setup includes,setting up the work space for the customer, user creation and assignment of roles, group – user configuration and basic initial administrative functions. We also provide extended validation SSL certificate for subscription.